Below are some of our top Frequently Asked Questions regarding Shipping and our Warranty policy.
If you are looking for product-specific FAQs, check those out here: Nova FAQ or FX FAQ.
If you do not see your question listed below, feel free to Submit a Ticket and we will get back to you within 24 hours. You can also submit a ticket via the Help icon in the bottom right corner of your screen.
Our Customer Support is available for assistance Monday - Friday 9:30 am - 5:30 pm EST.
You can also reach us by phone at 1 (617) 420-7343 during business hours. If you would like to leave a voicemail, please provide your name, email, and reason for the call and one of our Customer Service Representatives will get back to you.
Do your products come with a warranty?
Our decarboxylators have a 1-Year warranty and all of our food kits are final sale. To see our full Warranty policy, click here
Where can I register my device?
You can register your device here
Do you ship internationally?
Yes, we ship worldwide! Simply select your country when checking out. Please be aware that all customs fees incurred are the sole responsibility of the customer. Ardent does not take responsibility for customs charges incurred. Once a package is in the possession of a customs department, Ardent has no way to locate the shipment or intervene in any manner. For more information, contact your country's customs department.
How long does it take to ship?
Orders with Standard Shipping are shipped within 1 week of the order being placed. Orders with Expedited shipping are shipped within 2 business days of the order being placed.